Terms & Conditions

Business Name:

Nayi Urja Wellness

Website:

nayiurjawellness.com

Email:

urjanayi07@gmail.com

Phone/WhatsApp:

92899 85398

Business Address:

Noida sec 63 201301

Nayi Urja Wellness operates an online platform through which customers can learn about and purchase men-wellness products.

By using this website or purchasing our products, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information provided by you is accurate and complete.
• You will use the website and products only for lawful purposes.
• You will comply with all applicable laws and regulations.

Our products and services are intended for adult customers. We do not knowingly accept orders from persons who are not legally permitted to purchase such products.

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on the website are accurate.

However:

• Product images may vary slightly from the actual product due to photography, lighting or screen settings.
• Packaging, labels or product appearance may change from time to time.
• Product availability may change without prior notice.
• We reserve the right to correct errors or inaccuracies on the website.

The information provided on the website should not be interpreted as a guarantee of a particular result or outcome.

Customers are responsible for reading and following the instructions, warnings and directions provided with the product.

Products should only be used as directed.

Nayi Urja Wellness does not guarantee that every customer will experience the same results. Individual results may vary depending on several factors.

Our products are not intended to replace professional medical advice, diagnosis or treatment.

If you have a medical condition, take medication, have allergies, or have any concern about whether a product is appropriate for you, consult a qualified healthcare professional before use.

When you place an order through our website, you agree to provide accurate information, including:

• Full name
• Mobile number
• Delivery address
• PIN code
• Email address, where required
• Other information necessary to process and deliver your order

After receiving an order, we may contact you by phone, SMS, WhatsApp or other available communication methods to confirm or verify the order.

An order may be cancelled or declined if:

• The information provided is incomplete or inaccurate.
• The delivery address cannot be verified or serviced.
• The product is unavailable.
• We reasonably suspect fraudulent or unauthorized activity.
• The order appears to have been placed in violation of these Terms.
• Circumstances beyond our reasonable control prevent fulfilment.

All prices displayed on the website are subject to change without prior notice.

Where applicable, taxes, shipping charges or other applicable charges will be displayed during the ordering process.

If an obvious pricing or technical error occurs on the website, we reserve the right to correct the error and, where necessary, cancel the affected order and provide an appropriate refund.

We may offer payment methods such as:

• Cash on Delivery (COD)
• UPI
• Debit/Credit Cards
• Net Banking
• Other payment methods made available on the website

Payments made online may be processed through third-party payment service providers.

We do not normally store complete card details, UPI PINs, banking passwords or similar payment credentials on our own servers.

For COD orders, payment must be made to the delivery partner at the time of delivery.

We may contact customers to verify COD orders before dispatch.

Repeated refusal of confirmed COD orders, incorrect contact information, fake orders or other misuse of COD services may result in cancellation of the order or restriction of future COD availability.

We aim to dispatch and deliver orders within the estimated time displayed or communicated at the time of purchase.

Delivery times may vary because of:

• Customer location
• Courier availability
• Weather conditions
• Public holidays
• Logistics disruptions
• Incorrect or incomplete address information
• Events beyond our reasonable control

Delivery estimates are indicative and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and reachable mobile number.

Where discreet packaging is offered, we take reasonable steps to package orders in a manner that does not unnecessarily reveal the nature of the products.

However, shipping labels, invoices, courier documentation and other legally or operationally required information may appear on the package.

We cannot control how third-party courier personnel handle or process shipping information.

Customers may request cancellation of an order before it has been dispatched, subject to our applicable cancellation process.

Once an order has been dispatched, cancellation may not be possible.

For COD orders, a cancellation request should be made as early as possible before dispatch.

We reserve the right to refuse cancellation requests where the order has already entered the dispatch or delivery process.

Returns, replacements and refunds are subject to our Return & Refund Policy.

Due to the nature of certain men-wellness and personal-use products, some products may not be eligible for return after opening or use, particularly where return restrictions are necessary for hygiene, safety or applicable law.

Customers should inspect the package at the time of delivery where possible and contact us promptly if the product is:

• Damaged during delivery
• Incorrectly delivered
• Missing from the package
• Defective or otherwise affected by a fulfilment issue

Where required, we may request photographs, videos, order details or other information to investigate the issue.

Any refund, replacement or return will be handled according to the applicable policy and applicable law.

Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method, subject to the payment provider's processing procedures.

For COD orders, we may request appropriate bank/UPI details where required to process an approved refund.

The time taken for the amount to appear in your account may depend on the payment provider or bank.

You agree not to:

• Use the website for unlawful purposes.
• Provide false, misleading or fraudulent information.
• Place fraudulent or unauthorized orders.
• Attempt to interfere with website security or operation.
• Introduce malicious code, viruses or harmful software.
• Copy, reproduce or misuse website content without permission.
• Attempt to gain unauthorized access to our systems.
• Abuse customer-support, COD, return or refund processes.

We reserve the right to restrict or terminate access where misuse or fraudulent activity is reasonably suspected.

All website content, including but not limited to:

• Logo and branding
• Product images
• Graphics
• Text
• Website design
• Product descriptions
• Videos
• Marketing material

is owned by or licensed to Nayi Urja Wellness unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our website content without prior written permission.

Our website may use third-party services such as payment gateways, courier providers, analytics services, communication platforms and other technology providers.

Your use of such services may also be subject to the terms and privacy policies of the relevant third-party providers.