Privacy Policy

When you use our website, contact us, or place an order, we may collect the following information:

We may use the information we collect to:

• Process and confirm your orders
• Arrange shipping and delivery
• Contact you regarding your order
• Provide customer support
• Respond to enquiries received through phone, WhatsApp, email or website forms
• Process payments through authorized payment providers
• Prevent fraudulent or unauthorized transactions
• Improve our website, products and customer experience
• Maintain business, accounting and transaction records
• Comply with applicable laws and legal requirements
• Send promotional or marketing communications where permitted and where you have provided the required consent

We understand that some of our customers value additional privacy.

Where our delivery process provides discreet packaging, we may use packaging designed to avoid unnecessarily revealing the nature of the products inside.

However, delivery labels, courier requirements, shipping documentation and legally required information may still need to contain certain information necessary for successful delivery.

We will not intentionally disclose the nature of your purchase to unrelated third parties except where required to fulfil your order, provide a service, comply with law, or protect our legitimate business interests.

If you contact us through WhatsApp, phone, email or another communication channel, we may retain relevant communication and contact information to:

• Respond to your enquiry
• Process or support your order
• Resolve complaints or issues
• Provide after-sales support
• Maintain appropriate business records

WhatsApp, telecommunications providers and other communication platforms may process information according to their own privacy policies.

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Cookies may help us:

• Remember certain preferences
• Understand website traffic
• Improve website performance
• Measure advertising or marketing effectiveness, where applicable

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We do not sell your personal information as a product.

We may share necessary information with trusted service providers where reasonably required to operate our business, including:

• Courier and logistics partners
• Payment gateway/payment service providers
• Website hosting and technology providers
• Customer-support or communication service providers
• Analytics, advertising or marketing service providers, where applicable
• Professional advisers, auditors or service providers
• Government authorities, regulators or law-enforcement agencies where required by applicable law

We aim to share only information reasonably necessary for the relevant purpose.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account, device and communication information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and supporting orders
• Customer service
• Accounting and business records
• Fraud prevention
• Resolving disputes
• Complying with applicable legal, tax and regulatory requirements

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

Subject to applicable law, you may contact us regarding your personal information and request:

• Information about personal data processed by us
• Correction of inaccurate or incomplete information
• Deletion of personal information where legally permissible
• Withdrawal of consent where processing is based on consent
• Cessation of certain promotional communications

Withdrawal of consent may not affect processing that is necessary for an order already placed, legal compliance, fraud prevention, or other purposes permitted or required by applicable law.

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

If you have provided the required consent, we may contact you through SMS, WhatsApp, email, phone or other permitted channels regarding products, offers, updates or promotions.

You may request to stop receiving promotional communications at any time.

Transactional communications, such as order confirmation, shipping updates, delivery information or important service messages, may still be sent when necessary to complete or support your order.

Our website may contain links, payment services, social-media integrations, advertising services or other third-party features.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

Our products and website are intended for adults.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after an update may be subject to the updated Privacy Policy.

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name:

Nayi Urja Wellness

Website:

nayiurjawellness.com

Email:

support@nayiurja.com

Phone/WhatsApp:

+91 92899 85398

Business Address:

New Delhi, India

For privacy-related requests, please mention “Privacy Request” in the subject/message so that we can identify and process your request efficiently.

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any disputes relating to privacy or the use of this website shall be subject to the applicable jurisdiction and laws of India.